Our General Terms and Conditions

Terms and Conditions

These terms and conditions govern your use of our website. Please
read these terms in full before you use this website. If you do not
accept these terms and conditions, please do not use this website. Your
continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order
to use most parts of this website. However, particular areas of this
website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this
website provided that you do not modify or reproduce any content without
our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to
ensure that this website is operational all day, every day. However,
occasionally technical issues may result in some downtime and
accordingly we will not be liable if this website is unavailable at any

1.5 Where possible we always try to give advance
warning of maintenance issues that may result in website down time but
we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website
sends or posts to this website shall be considered non-proprietary and
non confidential. We shall be entitled to copy, disclose, distribute or
use for such other purpose as we deem appropriate all material provided
to us, with the exception of personal information, the use of which is
covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to
incite racial hatred, in breach of confidentiality or privacy, which
may cause annoyance or inconvenience to others, which encourages or
constitutes conduct that would be deemed a criminal offence, give rise
to a civil liability, or otherwise is contrary to the law in the United

(c) which is harmful in nature including, and without limitation,
computer viruses, Trojan horses, corrupted data, or other potentially
harmful software or data.

1.8 We will fully co-operate with any law
enforcement authorities or court order requiring us to disclose the
identity or other details of any person posting material to this website
in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to
third party websites. The provision of a link to such a website does not
mean that we endorse that website. If you visit any website via a link
on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or
products of another party unless this has been agreed with us in

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain
offensive or otherwise controversial content or, content that infringes
any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause
1.10 you shall indemnify us for any loss or damage suffered to this
website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make
sure that the information on this website is up to date and accurate at
all times we do not guarantee that all material is accurate and, or up
to date.

1.13 All material contained on this website is
provided without any or warranty of any kind. You use the material on
this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall
exclude or limit liability for death or personal injury caused by
negligence which cannot be excluded or under the law of the United


1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their
order under the Consumer Contracts (Information, Cancellation &
Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts
the moment you place your order and ends 14 days from the day you
receive your goods.

1.20 To meet the cancellation deadline, please
notify us via email or phone about cancelling the order before the
cancellation period has expired.

1.21 If you are in possession of the goods you are
under the duty to retain them and take reasonable care of them. You must
send the goods back to us to our contact address at your own cost
(unless we delivered the item to you in error or the item is damaged or
defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not
exceeding our direct costs of recovering the goods if you do not return
the goods or return them at our expense.

1.23 Once you have notified us that you wish to
cancel the order, any sum debited to us will be refunded to you as soon
as possible and in any event within 14 days of your cancellation.

1.24 You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.

(c) the supply of goods or services where prices are dependent upon
fluctuations in the financial markets, which are beyond the control of
the retailer.

(d) the supply of goods that are made to the customer's specification or are clearly personalised.

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental
services, catering or services related to leisure activities if the
contract provides for a specific date or period of performance - for
example, hotel bookings, courier services, car hire, restaurant bookings
and theatre tickets for specific dates.

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute
arising in connection with these terms and conditions shall be subject
to the exclusive jurisdiction of the Courts of England and Wales.

Trading from

Unit 5 Slater Court 
Eagle Business Park 
Harrier Way 
PE7 3SE (PE7 3GQ for SatNav) ​​​​​​​

​​​​​Brook Antiques & Collectables Ltd ( Company Number 14775601 ) VAT Number GB 322134844